FAQ

Delivery can take up to three working days with Royal Mail. However, if the delivery service is upgraded to DPD, it will be the next working day delivery, depending when ordered.

Please see our Shipping Policy for more information.

Royal Mail provides a tracking number which we will send to you via email.

if you have opted for our next working day delivery service with DPD, they will automatically send your tracking details to the email address provided.

We use Royal Mail and DPD.

If you have not received your order, please contact support@dynastyofcoffee.com and we will get back to your enquiry within 24hrs.

We have a 30-day return policy, meaning that you have 30 days to return your order after receiving it. To be accepted for a return, the product must be in its original packaging, in the same
condition that you received it in, unopened. As well as proof of purchase, or receipt. To initiate your return, contact us at support@dynastyofcoffe.com.

If your return is accepted, we will send you the details on where to send the package and a return label. Please note if you can only return the package after requesting a return beforehand as we will not accept the return.

As soon as we receive your return, we will assess whether we can accept the return. If your return is accepted, we will notify you and initiate a refund to your original payment method. It takes 10 business days for the refund to be issued to your bank, however, some bank companies may take a while longer to process and post the refund. If you haven’t received your refund after 15 business days, contact us atsupport@dynastyofcoffee.comand we will try to resolve the situation as soon as possible.

If you find that your package is damaged, faulty or the wrong item, upon arrival, contact us immediately on support@dynastyofcoffe.com.

We offer a limited variety of roast levels. We chose our coffee through blind cupping method and carefully filled positions of Extra-Strong, Strong, Mid-Strong, Light and Decaf.

If you prefer a Stronger and Darker Roast - Roman or Saxon.

If you prefer Mid-Strong and Darker Roast, Viking is the coffee for you.

If you prefer a Lighter Roast, we suggest Tudor or Decaf - Hanoverian.

One cup of coffee has on average, 95mg of caffeine. However, the caffeine content can vary depending on several factors, including brewing method, roast level, and extraction method.

Once the coffee bags have been opened, they should ideally be kept in an airtight container, stored at room temperature and out of direct sunlight.

Yes, we do offer wholesale. Visit our Wholesale & Business. If you have any questions, fill out the form on the page, and one of our team will be in touch.

Fairtrade is a certification process based on a ‘base price’, working standards and the standard of production. The money doesn’t always end up in the farmer's pocket as they must pay for the organisation itself, the process of certification and for everything to be maintained. Although Fairtrade has done a lot for the coffee community, it does also have its restrictions. That's why we work very closely with our coffee farmers and ensure they get paid above fair trade price allowing us to source the best coffee ethically, focusing on quality and taste.

Yes, all our coffee blends are 100% Arabica as it has a more delicate, smoother taste compared to the harsh, bitter taste of Robusta.

Our coffee is proudly roasted in Yorkshire with over 100+ years of roast heritage and 50 years of roasting expertise.

As we roast to order, the coffee will stay fresh for up to 6 months, we highly recommend to drink it within the first 2 months to experience the most out of it.